Expo Supplies FAQ’s Page

Ordering & Payment

Q: How do I place an order?
You can place an order directly through our website, www.exposupplies.com. Simply add the products you need to your basket and follow the checkout process.

Q: Can I place an order over the phone?
Yes, our customer service team can assist with phone orders. Call us on +44 (0) 121 780 4851 during business hours.

Q: What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and bank transfers for trade account holders.

Q: Can I open a trade account?
Yes, we offer trade accounts for businesses. You can apply online or contact our team for more information.

Delivery & Collection

Q: Can I collect my order?
Yes, we offer Click & Collect from Unit 15, Second Exhibition Avenue, NEC, Birmingham, B40 1PJ warehouse. You’ll receive a notification when your order is ready for collection.

Products & Stock

Q: Do you sell to individuals or just businesses?
We supply both trade customers and individuals. Everyone can order from Expo Supplies.

Q: How do I check if a product is in stock?
Stock levels are shown on our website. For large orders or time-sensitive needs, feel free to call us to confirm availability.

Q: I can’t find what I need — can you help?
Of course. Contact our team and we’ll do our best to source specialist items or recommend alternatives.

Returns & Issues

Q: Can I return items?
Yes, unused items can be returned within 30 days. Certain exclusions apply — check our Returns Policy for full details.

Q: What if my order arrives damaged or incomplete?
Contact us within 48 hours of delivery and we’ll sort it out quickly — replacement, refund, or missing items sent, no hassle.

General

Q: Who do you supply?
We work with event professionals, contractors, builders, exhibition teams, and anyone needing quality tools, materials, and supplies.

Q: Do you offer discounts for bulk orders?
Yes, competitive pricing is available for bulk or repeat orders. Contact us to discuss your requirements.

Q: How do I contact customer service?
You can reach us via email at [email protected], call us on +44 (0) 121 780 4851, or use the contact form on our website.

Rental Products

Q: What items are available for hire?
We offer a range of rental products including LED screens, TVs, display monitors, ladders, steps, podiums, and other site or event essentials.

Q: How does rental work?
Simply select the rental item, choose your hire period, and we’ll arrange delivery or collection. Rentals are charged per day or per week depending on the product.

Q: Do you deliver and set up rental items?
Yes, for items like TVs and screens, we offer delivery, setup, and breakdown services. For basic items like ladders, standard delivery applies.

Q: Do I need to leave a deposit?
For certain hire items, a refundable security deposit may be required. This will be confirmed at checkout or during booking.

Q: What happens if rental equipment is damaged?
We expect normal wear and tear, but damage beyond that may incur repair or replacement charges. Full terms are provided with your rental agreement.

Q: Can I extend my rental period?
Yes, just contact us before your hire period ends, and we’ll arrange an extension if the item is available.

beMatrix Frame Rentals

Q: What is beMatrix?
beMatrix is a high-quality, modular frame system used to create exhibition stands, event backdrops, temporary walls, and structures. It’s known for its speed of assembly, flexibility, and professional finish.

Q: What beMatrix components can I rent?
We stock a range of beMatrix frame sizes, connectors, baseplates, doors, and accessories, along with infill panels, printed graphics, and lighting options.

Q: Can I hire beMatrix frames for short-term events?
Yes, beMatrix frames are available for short-term hire, perfect for exhibitions, conferences, pop-up events, and temporary builds.

Q: Do you offer design and build services with beMatrix rentals?
Absolutely. Our team can provide full design, supply, build, and breakdown services — or supply-only if you have your own build team.

Q: How long is the typical rental period for beMatrix?
Rental periods are flexible — from 1-day hire to multi-week builds. We tailor the hire to your event schedule.

Q: Do I need experience to assemble beMatrix?
beMatrix is designed for quick, tool-free assembly, but if you’re new to the system, we recommend using our installation service or speaking to our team for guidance.

Q: What if I need custom panels or printed graphics?
We offer in-house printing for custom panels, infills, and branding to fit your beMatrix structure. Just provide artwork and we’ll handle the rest.

Q: Can you deliver beMatrix rentals nationwide?
Yes, we deliver beMatrix frames and components across the UK. International rental options may be available — contact us to discuss your project.