Cancellation Policy
Cancellation Policy
At Expo Supplies, we aim to provide a smooth and reliable shopping experience. We understand that sometimes plans change, so we’ve made our cancellation process simple and transparent.
Order Cancellations
- Orders can be cancelled within 24 hours of purchase without penalty, provided they have not already been processed or dispatched.
- To request a cancellation, please contact our customer service team at:
Telephone: 0121 780 4851
After 24 Hours
- Once an order has been processed or shipped, we are unable to cancel it. In these cases, you may still be eligible for a return or exchange under our Returns Policy.
Custom or Special Orders
- Custom, personalised, or made-to-order items are non-cancellable and non-refundable once production has begun. Please review your order carefully before confirming.
Refunds
- Approved cancellations will be refunded to your original payment method within 7–14 business days, depending on your bank or payment provider.
Contact Us
If you need assistance with cancelling an order, please reach out to our support team:
[email protected]
Telephone: 0121 780 4851